Returns and exchanges

Standard, unengraved knives and tools follow Amazon's return window for your order, shown on the order page. Start the return there, print the label and send it back in its box.

Personalized items

Engraved knives, wallets, katanas and groomsmen sets are made just for you. They can be returned or replaced if they arrive damaged or engraved differently from your order — not for a change of mind.

Something wrong?

Write to engraving@grandway.pages.dev with your order number and a photo. We'll help make it right.